Q. What is the Smiths Falls Community Food Bank?
The Smiths Falls Community Food Bank is a non-profit organization that provides EMERGENCY food supplies to community members in need.
A food bank is a broad term for an organization that acquires, stores, and distributes food to hungry individuals and families in need in their community. Food banks receive support from both public and private initiatives, such as local food drives, umbrella organizations, local farms and agricultural programs, food and produce manufacturers and other types of distributors.
Q. What areas do you serve?
We serve Smiths Falls, Jasper, Lombardy, Montague Township, Merrickville, Toledo, and surrounding areas. If you have any questions, you can contact us here.
Q. How do I find you?
Our office is located at 93 Russell Street East in Smiths Falls (near the old train station). You can find all of our contact information and a map on our Find Us page.
Q. What is your mailing address?
Our mailing address is: P.O. Box 333, Smiths Falls, ON, K7A 4T2
Q. Who is your Food Bank Manager?
Our Executive Director is Natalia Soteroff.
Q. What are your hours?
We are open on Tuesdays and Fridays, from 1:00 PM until 3:00 PM, and Wednesdays from 9:30 to 11:30 a.m. We are also open on Monday and Thursday evenings from 5:00 PM to 7:00 PM. In the summer months (June, July, and August), we are open from 9:30 AM until 11:30 AM.
Q. What are your donation drop-off hours?
- Mondays and Thursdays from 4:00 to 7:00 p.m.
- Tuesdays, Wednesdays, and Fridays from 11:00 a.m. to 3:00 p.m.
- Otherwise, please call ahead to make an appointment.
Q. I’ve never used the food bank before, what should I bring?
Please bring proof of current address and identification for you and for every family member that will be receiving food. For more information, please check out our Start Here page.
Q. Who can use the food bank?
If you reside in the areas we serve, the only requirement to use the Smiths Falls Community Food Bank is need.
Q. Concerns or questions?
The Smiths Falls Community Food Bank is committed to providing excellent service. We recognize that from time to time there may be inquiries, concerns, or complaints and we believe that our stakeholders have the right to tell us about them. To share your feedback please contact the Food Banks Canada Customer Experience Hotline at 1.877.280.0329 or complaints@foodbankscanada.ca.